Terms & Conditions
General terms
1. These terms & conditions apply to any work done for the Client by Glow Social VA trading as Glow Social VA
2. Glow social VA will provide service(s) as mutually agreed, confirmed in writing by the Client
3. The work will be carried out unsupervised at such times and places as determined by Glow Social VA using the Virtual Assistant’s own equipment
4. Glow Social VA confirms that there will be no claim or responsibility by the Client for income tax and National Insurance contributions, and for paying VAT (where applicable) and will not claim benefits granted to the Client’s employees
5. Initial consultation and quotations are free and carried out by email, telephone or video call (limited to 1 hour)
6. Work can be accepted from the Client by email or Google Drive
7. All work carried out will be proofread, however final proofreading of the work is the responsibility of the Client
8. Any errors must be reported within 3 days of receipt of completed work. Errors generated by Glow Social VA will be rectified in our own time and at the Company’s expense but amendments or alterations requested by the Client thereafter will be charged at the standard hourly rate
9. Glow Social VA does not accept liability or responsibility for the end use of any documents or materials produced or edited by us on behalf of the Client
10. Glow Social VA reserves the right to reject any work including with which we believe to be unlawful or immoral
11. In the event that scheduled work is unexpectedly not possible on the proposed date (for example due to illness), Glow Social VA will contact the client immediately
12. Any annual leave will be planned and the Client notified with reasonable notice
Payment terms
13. Payment can be made by bank transfer or by setting up a standing order
14. Packages must be paid for in advance. Thereafter, a package will be valid for 4 weeks from the date of the signed contract. The first request for services must be made within 2 weeks of the date of the signed contract
15. Project work (pay as you go) payments will be invoiced with 50% paid upfront and the remaining 50% on completion of the work (unless deposit payments are agreed)
16. If project work is lengthy, staged payments may be invoiced periodically
17. Overdue invoices may result in interest charges (at the rate of 8%) for the total outstanding per month
18. No further work will be undertaken once an invoice become overdue
19. In the event of a contract being cancelled/terminated, the client agrees to pay for all the work completed up to that point
Work scope and changes
20. The completed work will be delivered on or before the date agreed, for the agreed fee, which will be based on the description of the work required and the brief, both supplied by the Client
21. If, however, on receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief, then Glow Social VA may renegotiate the fee and/or the deadline
22. Similarly, if, during the term of the contract, additional tasks are requested by the Client, Glow Social VA may renegotiate the fee and/or the deadline
22. An additional fee or hourly rate may be requested if a fast turnaround is required. This will be discussed and approved by the Client before any work is undertaken
23. Should ongoing project work be suspended or delayed through any default of the Client, Glow Social VA shall be entitled to immediate payment for work already carried out and expenses incurred
Confidentiality & rights
24. Any content created by Glow Social VA as part of a copy-editing/proofreading/project management process will become the copyright of the Client, unless otherwise agreed
25. The nature and content of the work will be kept confidential and not made known to anyone other than the Client and its contractors without prior written permission. If required the Client’s confidentiality agreement can be signed
26. Under the terms of the Data Protection Act 2018 and GDPR, the Client and Glow Social VA may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date
27. Information concerning dispute resolution is contained in the Virtual Assistant Agreement, including communication on recourse options before litigation
28. This agreement is subject to the laws of England and Wales and both Glow Social VA and the Client agree to submit to the jurisdiction of the English and Welsh courts